Return & Refund Policy

Last updated: 22 September 2026

At Taply, we want you to be happy with your purchase. Because our Google Review Cards are programmed and connected specifically to your business's Google Business Profile, they are personalised products.

Personalised Taply Cards

Once a Taply card has been programmed, activated or connected to your specified Google Business Profile, it is considered personalised for your business.

For this reason, we generally cannot accept returns or provide refunds for personalised cards where:

• The card is working correctly;

• The card is connected to the Google Business Profile specified when ordering; and

• The card is not faulty, damaged or materially different from the product described on our website.

This does not affect any statutory rights you may have under UK consumer law.

Faulty or Incorrect Cards

If your Taply card is faulty, damaged on arrival, does not work as described, or has been incorrectly programmed by Taply, please contact us as soon as possible.

We will assess the issue and, where appropriate, provide a repair, replacement or refund in accordance with your legal rights.

If the issue is caused by incorrect information supplied by the customer, such as an incorrect Google Business Profile link, please contact us so we can determine whether the card can be reprogrammed.

Change of Mind

Because Taply cards may be personalised and configured specifically for your business, the statutory cancellation rights that normally apply to certain online purchases may not apply once the card has been personalised or configured for your business.

If your card has not yet been personalised or configured, please contact us as soon as possible and we will do our best to accommodate a cancellation.

Returns

Where a return is approved, we will provide instructions on how to return your Taply product.

Products must be returned in a condition that allows us to assess the reported issue. We recommend using a tracked delivery service when returning an item.

Contact Us

If you have an issue with your order or believe your Taply card is faulty, please contact us:

Email: admin.taply@gmail.com

Please include your order number and a description of the issue. Photos or videos may also be requested to help us assess the problem.

Nothing in this policy affects your statutory rights under applicable UK consumer law.